Cancellation
When I tried to cancel my contract at MTN store (Clearwater, West Rand), they told me to dial *808 as they can't help me in store.<br> After a couple of tries to get through on 808, it became clear that MTN only assist you between 07:00 & 12:00 weekdays.<br> I still to this day, fail to cancel my contract, but MTN keep on billing me monthly.<br> I will refuse to pay the account and I do want in cancelled my account, as I have no reception from my house, even with a MTN tower 500m on a nearby property.
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Replies (2)
MTN South Africa's replyOfficial
18 Jan 2016, 16:13Hello blainedillon11,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number and the last invoice number so that we can access the account and attend to the matter. We are unable to retrieve information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number and the last invoice number so that we can access the account and attend to the matter. We are unable to retrieve information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply18 Jan 2016, 16:13
Official
Hello blainedillon11,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number and the last invoice number so that we can access the account and attend to the matter. We are unable to retrieve information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number and the last invoice number so that we can access the account and attend to the matter. We are unable to retrieve information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
's updateReviewer Update
10 Aug 2016, 11:01Account: A **********
's update10 Aug 2016, 11:01
Reviewer Update
Account: A **********