Cancellation

Good day. I'm not getting any joy with mtn. My dad passed away in jan due to covid. He has a contract with mtn. I came through and followed the whole process to get his mtn contract cancelled. I even sent all the required documents but still nothing. Money is still being debited out of his account. I went through to mtn and was told that nothing can be done till everything has been sorted out by the legal department.

How long does this process take? It has been months. I have to put money into my dad account to cover his debits. I am a person with a disability. I cannot keep running around trying to get this sorted out. It is difficult enough without my dad and now I have to deal with this. The contract is not being used.

I need some feedback asap