cF
cheryl F
1 reviews | Active since Mar 2009
11 May 2015, 11:21
cancellation
i logged a complain on the 1 May on hello Peter - your response was prompt - but i am still waiting on someone to call me with regards to my refund<br> Reference<br> Ref: USD REQ:*** <br> <br> see below for the comms sent to me via Hello Peter<br> <br> Hello chebs22,<br> <br> Thank you for bringing this matter to our attention.<br> <br> We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.<br> <br> The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Warm regards,<br> MTN Service Provider<br> <br> Ref: USD REQ:***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 16:08Hello chebs22,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated to prepaid on the 5th of May 2015 and is fully active on the prepaid network.
In order for our Billing Department to credit the invoices for February, March & April 2015 we will require the e-mails you've sent requesting the cancellation as we currently only have the response you were sent on the 22nd of December 2014 advising you of the expiry date and when the migration over to prepaid can be done.
Kindly forward this post and correspondence you've sent after the 22nd of December 2014 to *** for our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated to prepaid on the 5th of May 2015 and is fully active on the prepaid network.
In order for our Billing Department to credit the invoices for February, March & April 2015 we will require the e-mails you've sent requesting the cancellation as we currently only have the response you were sent on the 22nd of December 2014 advising you of the expiry date and when the migration over to prepaid can be done.
Kindly forward this post and correspondence you've sent after the 22nd of December 2014 to *** for our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 16:08
Official
Hello chebs22,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated to prepaid on the 5th of May 2015 and is fully active on the prepaid network.
In order for our Billing Department to credit the invoices for February, March & April 2015 we will require the e-mails you've sent requesting the cancellation as we currently only have the response you were sent on the 22nd of December 2014 advising you of the expiry date and when the migration over to prepaid can be done.
Kindly forward this post and correspondence you've sent after the 22nd of December 2014 to *** for our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated to prepaid on the 5th of May 2015 and is fully active on the prepaid network.
In order for our Billing Department to credit the invoices for February, March & April 2015 we will require the e-mails you've sent requesting the cancellation as we currently only have the response you were sent on the 22nd of December 2014 advising you of the expiry date and when the migration over to prepaid can be done.
Kindly forward this post and correspondence you've sent after the 22nd of December 2014 to *** for our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,