Cancellation

I app**** for an internet deal at R269 per month and have had it for two months. On Friday, 27/09/2024, I returned the router to the MTN Cavendish Square branch, where I was given a reference number. Upon following up to confirm the cancellation, I was informed that I need a RIMT number, which I should have been provided when I returned the router. I will not be returning to the branch, as I have fulfilled my part by returning the router. The fact that the MTN agents didn’t issue the RIMT number is not my responsibility. I expect confirmation that the agreement is canceled and that no further debit orders will be taken from my account.

Ref No:*** ID: *** Cell No: *** Name: Malehlohonolo Maseko.