cF
cheryl F
1 reviews | Active since Mar 2009
01 May 2015, 12:19
cancellation
I have sent 4 email since Feb to cancel my contract, no one ever got back to me. I went into the store on the 15th April and they had no knowledge of my emails. So they cancelled in the capegae store. I phoned today and the call center has no knowledge of my cancelation. I should not of been paying this account since end march. But I am still being debited. Please can you refund me as io have proof of emails sent, the one the mtn site said I must use for cancelations. I am appalled. This is day light *******<br> Thanks
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MTN South Africa's replyOfficial
01 May 2015, 12:33Hello chebs22,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Best regards,
MTN South Africa's reply01 May 2015, 12:33
Official
Hello chebs22,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN Service Provider
Ref: USD REQ:***
Best regards,