KG
Kathleen G

1 reviews | Active since Sept 2015

25 May 2017, 06:45

Cancellation?

<p>I called to cancel a contract held with MTN and received reference ********** 45, i was told it has been cancelled, this was in January, i am still being charged for it. I thought maybe there was one last debit to go off for this and left it in February, it has gone of since then every month. I expect this to be dealt with and a reversal of all charged for March, April and May. This is pathetic, if i cancel something i expect it to be cancelled. i should not have to complain to get things done, i would move all my contracts from MTN but i am sure they would carry on charging me for them. their terrible service must has caught up and this is the only way they can make money i guess?</p>

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Replies (1)
KG
Kathleen G's update25 May 2017, 08:57
Reviewer Update

Good day Alice, Please can you give me a call, my contact number is not the number i wish to cancel, i need that number to stay active. Please give me a call and i will explain the situation to you and provide you wth the refrence as i have more than one contract with MTN.
Once again well done on the "great service" Jumping to conclusions really makes you look like you know what is happening.