BN
Bongiwe N
1 reviews | Active since Aug 2018
18 Aug 2018, 14:31
cancellation
Its Bongiwe this is my last attempt to having my contract with you (Mtn) be cancelled...I received the device on the 12/06/2018 upon delivery there was no route which was part of the package same day of delivery i sent an email to the lady who was helping with the contract Granny Anna Malebane to advise on what happening till to this day I have not seen a reply from her and after making several calls to the call center with no help i then decided to end the contract. I took the device back as advise by retention,and received the order number which then i called to the contact center and gave the order number. I was advised to wait for Granny to get back to me with the return number till to this day she has never got back to me, i was advised it was escalated to Granny and her supervisor Tiny however till now no one has to got back to me back at me and now Mtn has suspended my services.....I would like to get finally confirmation that my contract has been cancelled and for my services to reactivated...it been months now since i took the phone back nor GrannyAnna.Malebane Or Tiny.Tsele are returning to me with a way forward
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2018, 13:51Good day Bongiwe
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result of this. I completely understand the frustration it causes you.
We will revert to you with feedback and a way forward as soon as possible.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
MTN South Africa's reply20 Aug 2018, 13:51
Official
Good day Bongiwe
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result of this. I completely understand the frustration it causes you.
We will revert to you with feedback and a way forward as soon as possible.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
21 Aug 2018, 09:12Good day Bongiwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
MTN South Africa's reply21 Aug 2018, 09:12
Official
Good day Bongiwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,