RB
Roger B
1 reviews | Active since Mar 2009
08 Jan 2018, 18:00
cancellation
I sent an email a month or two ago about my intentions to cancel my line. No response
I emailed again and got told to go ins****, I went in store and got told to call 808, I call 808 and the recording states that the call centre is unavailable. Seriously ***H.
Please ensure line ********** 348 is cancelled at expiry next month, i.e. 24/02/2018.
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Replies (2)
MTN South Africa's replyOfficial
09 Jan 2018, 18:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Jan 2018, 18:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
09 Jan 2018, 18:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Jan 2018, 18:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,