KN
Khazi N
1 reviews | Active since Nov 2017
20 Nov 2017, 19:53
Cancellation
Disgusted about the service I received from mtn my laptop contract ended February and I didn't cancel it was billed till June. In June I paid more than R1000 for a sim card I wasn't even using I called to cancel. Last week I received a call on my cellc number the agent telling me that I am owing and I told him I had cancelled my contract and he must check when last did I use my sim card and he advised me that he is escalating it, 10 minutes later I receive an email that I must pay because I didn't cancel it. Why must I suffer for your guys incompetence. I am forced to pay for sim card I haven't been using or a contract that ended in February.
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MTN South Africa's replyOfficial
20 Nov 2017, 20:03Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2017, 20:03
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,