LM
Lee M
1 reviews | Active since Oct 2015
29 Oct 2015, 21:55
cancellation
I have been more than patient with mtn PLEASE FIX MY CREDIT RECORD I have been in the branch every day since your last empty promise! Yesterday I was told that the Legal department has not been taking calls for two weeks, they gave me the head office number I explained how to the lady how urgent my situation is and once again she promised me the legal department will phone me in the next hour. Can you please mail me settlement letter and fix my credit record, if it is not too much to ask!
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Replies (1)
MTN South Africa's replyOfficial
31 Oct 2015, 13:10Hello lee.mac1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply31 Oct 2015, 13:10
Official
Hello lee.mac1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,