Cancellation

Good day, MTN accounts BA*** & BA*** MTN keeps deducting my account for ‘out of promo’ packages that I have not consented too. No one called me to confirm if I want to continue or not with their products ,I only received an sms 5 days before my debit date informing me of the new amounts that I’m going to be billed for yet the term of my contracts have ended. I want to cancel and convert all my numbers to prepaid

I have called the contact centre and spoke to Mbali in the cancellations area (who could not assist me ,I was told that all the managers are in a meeting when I requested to speak to one) ,after some time, I was transferred to her manager called (Mumtaz Ismail) who advised I send her a personal email (*** ) which she will prioritize .No feedback from her thus far. When I needed to upgrade I was personally called by MTN yet no one calls to confirm if I want to continue or not with their ‘out of promo’ packages .They further keep letting an automated number call me informing me of my outstanding arrears.There is a further cancellation query I have for *** which I cancelled and requested a prepaid migration in July 2022 only to discover that I’m still being deducted for the number – I’ve requested a refund but nothing.

I have now sent a cancellation and Prepaid Migration letter for both accounts .

I am beyond displeased with MTN and will never do business with them again .The level of service has been pathetic and such a pain.