1 reviews | Active since Aug 2015
CANCELL MY CONTRACT
I HAVE BEEN ASKING SINCE OCT/NOV.NOW I WAS TOLD ITS CANCELLED BUT THE LEGAL DEPARTMENT IS STILL SENDING ME r529 BILL.I WILL GO TO MEDIA 24 OR NEWSPAPERS BUT I REFUSE TO PAY THIS..LOOK AT YOUR EMAILS..
--Original Message-- From: ********** Date: 2017/12/14 3:23:25 PM To: ********** Subject: Re: #Escalations [# ********** 3] Good day Jabulile , Please note that as per PPS customer's contract was cancelled already in October. Best Regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we cannot pick up any cancellation request in October month. As per the customer care email function request *** the first request was 5-12-2017 for the cancellation request.
Your previous debit orders returned un-paid before the contract expire date.
The account balance R 529.80.
Invoices from November 2017 to January 2018 will be credited with R120.00, credit will reflect in 2 days time on the account.
The balance on the account R 529.80 -R120.00.
The balance for R409.80 need to be paid to clear the account balance. You were in contract here when the debits returned unpaid.
Please make the payment for the account to reflect R0.00
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. A***
We have sent the request to retentions to cancel the contract for the account not to generate any further invoices.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we cannot pick up any cancellation request in October month. As per the customer care email function request *** the first request was 5-12-2017 for the cancellation request.
Your previous debit orders returned un-paid before the contract expire date.
The account balance R 529.80.
Invoices from November 2017 to January 2018 will be credited with R120.00, credit will reflect in 2 days time on the account.
The balance on the account R 529.80 -R120.00.
The balance for R409.80 need to be paid to clear the account balance. You were in contract here when the debits returned unpaid.
Please make the payment for the account to reflect R0.00
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. A***
We have sent the request to retentions to cancel the contract for the account not to generate any further invoices.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,