Canceling within the 10-day cooling period

Trying to cancel an MTN contract is a nightmare (even within the 10-day cooling off period)! I app**** for a home data plan online and when I started using it, the connection just wasn't good. After 2 days of these ongoing problems, I decided to cancel before it's too late (10 days). They work with Mondo is a sales department I believe. The consultants from Mondo told me I would need to return the router to ANY MTN store before the cancellation can be processed.

I literally went to THREE different MTN stores and was told they don't work with online clients. This happened on a Friday of the same week the device was delivered. On the Sunday, I tried my luck at yet ANOTHER MTN store and was turned away, making it my fourth store. It was the FIFTH store that took the router and gave me an IRMS number, which I had to use to call MTN/Mondo again and request the cancellation again. They don't work on weekends so I had to wait for the Monday.

On the Monday, they tell me it will take about 3-7 working days before they receive the router. This means by then, my cooling off period would be over. They promised I would still be eligible for the cooling off period as I returned my router within it, but I have to wait and see. I am not very hopeful. I am highly disappointed in MTN. My trust in this brand has gone from 99 to 0 in just a few days of being their client.