AS
Anita S
1 reviews | Active since Nov 2017
29 Nov 2017, 16:39
Canceling my contract
After being with Mtn for a few years now I have been attempting to cancel my contract which is due for upgrade in December 2017. My reason for this is I have relocated to the United States and currently residing here. I can't call the call centre this is why i have attempted to email several times. I have 2 contracts with Mtn and never had any problems with them up until now. My number is ********** 981, but is not in working as i am in the USA.
In order to cancel a contract you must phone a number ( ********** ) or email ********** which in my experience is never manned or receives no response .
I was wasting my time in an attempt to reach their customer service department.
I would appreciate assistance with this matter. I can be contacted via email at **********
Regards
Anita
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Replies (1)
MTN South Africa's replyOfficial
30 Nov 2017, 11:41Thank you for your post.
We sincere apologized for any inconvenience incurred.
On account N*** you had 2 numbers allocated.
Cell *** and ***.
Cell *** expire date was due 2016-11-22, on the account notes we do not pick up that you have requested 30 days cancellation request the account was moved to a month to month contract.
Cell ***1 expire date is due 2-12-2017.
Since May 2017 no payments was received for the 2 lines .
For cell number *** the system worked out early termination fee R2 ,280.78.
The account balance is now outstanding with R 6,069.80
Please make payment for the balance outstanding .
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.N***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply30 Nov 2017, 11:41
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
On account N*** you had 2 numbers allocated.
Cell *** and ***.
Cell *** expire date was due 2016-11-22, on the account notes we do not pick up that you have requested 30 days cancellation request the account was moved to a month to month contract.
Cell ***1 expire date is due 2-12-2017.
Since May 2017 no payments was received for the 2 lines .
For cell number *** the system worked out early termination fee R2 ,280.78.
The account balance is now outstanding with R 6,069.80
Please make payment for the balance outstanding .
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.N***
Kind Regards,
Alice van der Merwe
Best regards,