Canceling MTN Contracts 😡

On the 11th of July I requested a settlement amount for my contract, received the amount and went to pay. I was told I would need to call back to cancel the contracts after paying the settlement, on the 12th, I called only to be sent from pillar to post. I was on the line for over an hour because apparently I had an outstanding amount, mind you my debit order went off on the 30th and I haven't been billed yet for this month.

I was transferred to billing and they told me there's no outstanding amount and transferred back to cancellations. Now it's a new agent and I have to start explaining from the beginning again and repeat the same cycle until the call was cut short. I have been calling back now for over 2hrs.

I do not understand how their processes work, when I want a phone I can go to any MTN shop and get the contract but when I want to cancel the contract I have to call a call center to get the settlement amount then after paying, call them back to cancel. And that is a mission on its own 😡 I am still on the phone trying to get through to them