1 reviews | Active since Jun 2016
Canceled contract
Good day.
Contract ********** 642 was canceled on 27/8. Ref nr ********** 30.
MTN keeps on deducting monthly payment.
When is this going to stop. And when will you pay the money that you deducted back.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system notes reflects that you have requested for cell number *** to be cancelled on the 27-8-2018. The contact was only cancelled on the 3-10-2018 after the invoice for September billing has closed and finalized.
We do not pick up any usage from 13-8-2018 to 13-9-2018 on the sim card.
Credit for the September invoice R176.54 has been approved for late cancellation.
The credit will reflect in 2 days on the account and will be used against your next MTN invoices.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system notes reflects that you have requested for cell number *** to be cancelled on the 27-8-2018. The contact was only cancelled on the 3-10-2018 after the invoice for September billing has closed and finalized.
We do not pick up any usage from 13-8-2018 to 13-9-2018 on the sim card.
Credit for the September invoice R176.54 has been approved for late cancellation.
The credit will reflect in 2 days on the account and will be used against your next MTN invoices.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience for the complaint to be resolved.
Please take note that the credit reflect on the account.
Account now in credit with R -176.54.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
Please take note that the credit reflect on the account.
Account now in credit with R -176.54.
Kind Regards,
Alice van der Merwe
Best regards,