Cancelations process not followed by MTN as per their stated procedures

I canceled my month to month lte subscription on the 17th of January. I went to MTN Absa Square hete in Nelspruit. I completed the paperwork and handed in the router as per procedure. I was surprised when my debit order went off kn the 4th of February for something that I had already canceled. On Monday I received a message saying my router had been repaired and would be ready for collection in 3 days time. I immediately called MTN and spoke with a retentions advisor. She told met that the cancelation had been canceled. I asked why and why I was not informed. She could only apologize for the "inconvenience" and said that it eas a clerical error at MTN Absa Square and that I must go back to the store and sit down again and sort it out. I refused because it would be a good hour at least out of my day. After I had already had 1.5 hours spent at the shop to complete the cancelation procedure. And another 30 minutes on the phone with the agent. The agent then said she would send the store an email to the store in order to get the paperwork completed and the store would call me by Tuesday afternoon at the latest. She promised that they would. Obviously they did not. Summary: 1. Contract was canceled by me in time as per MTN requirements 2. MTN unilaterally canceled the cancelation without notifying me 3. A debit order went off my account without my permission 4. MTN wanted me to go waste time fixing their error 5. MTN did not keep their promises to me.

Call me and sort this out.