CANCELATION OF ONLINE REQUEST

I have requested to upgrade my contract online. They phoned and when they phoned we confirmed if any documents was necessary we can submit it by email as it was only a data upgrade. No device was needed.

They confirmed it was approved and as it was taking very long we decided we want to go to the store to upgrade there and we also wanted the contract changed to more data.

Never the less after we have informed them eventually (as we tried contacting them on the online WhatsApp no and it kept cutting us off) they confirmed they canceled it. Even though they confirmed it was canceled I received a sms saying the Courier will deliver the contract.

I again told them I canceled it and they said I do not have to sign for anything. I did not receive or sign anything. Today I went into the store to do the upgrade there. To my surprise they said there was a open contract. Which means they did not cancel this contract.

PLEASE NOTE: I AM NOT CANCELING MY CONTRACT. I AM JUST CANCELING THE UPGRADE I REQUESTED ONLINE AS I WANT TO DO IT IN STORE

PLEASE ASSIST

Order number that should be canceled 1-***

This was done on cellphone ***

Willem van der Westhuizen Cell ***