Cancelation of my data contract

I have been a loyal customer of Mtn so almost two decades, with no debit order that has ever bounced. I wanted to cancel my data contract in April 2022 as my contact was expiring in May 2022. I was correctly advised by a consultant at Matlosana mall of the 30 days notice period for any contract cancelation. I called the Retentions department on the 26th of April 2022 at 11:51 requesting my contract to be cancelled. I was assisted by Nivashin who insisted that a month notice is not required and that I should call on the 27th of May. When I requested the reference for the call, he confidently stated that he is unable to issue a reference as no service was rendered. It is the 26th of May and I called the Retentions department again and was unsuccessful with four of my attempts as the call would just cut during my request. I decided to go to the store and I was on the phone for an hour before I could be assisted as the calls kept on being cut/dropped. Don't know which one it is as it never gets dropped when an upgrade is done. I was informed of the one month cancellation period.

Mtn wants to retain customers so badly that they don't care about the needs of their customers. If I want to cancel a contract you are faced with so many "challenges". Most of my colleagues had the same experience. I am appalled by your service......