Cancelation of contract

I called MTN about 3 months ago to cancel my Sim contract and they gave me a quote that was equivalent to what I would've paid should I have kept the contract, which didn't make sense to me. I visited an MTN shop in Clearwater on the 10th and I consulted on this issue and I was advised by Molefe Thomas Monnakgotla and his colleagues that it's not the correct procedure because all I have Is a sim contract and there Is no device linked to it. I can easily cancel it with just one month penalty.

I called again today and spoke to a lady by the name Zandi and she gave me the same ridiculous quote. I then asked for a manager and she refused to get me through to one and put me through to customer care. The people from customer care Informed me the cannot advise on retention matters and offered to put me back to retention. I hung up because nobody is willing to put me through to where I asked to be put through to.

Can somebody please help me with this. I don't need the contract and I cannot afford it anymore as I have a wifi contract now.