Cancelation of contract

I was contacted by Mondo MTN in April 2022 to have my contract renewed. They offered me a contract including a phone air time and data. The online sales lady specified the phone I would get and before I agreed to the contract I asked her to get back to me later as I needed time to Google the futures of the phone is was going to receive on this new contract.

She got back to me later and knowing what phone I was to receive I agreed. On receipt of the phone it was not what she specified and not what I agreed too. I phoned back after receiving the phone and was told I have 14 days and if not happy with phone I can return and they will credit me.

Within two days after receiving the phone I returned it to the MTN Kiosk on 14th Ave. I was told it takes 21 days before I would be credited. After 21 days I phone Mondo and they said that they did not receive confirmation from there warehouse that the phone was returned. A week later I phoned again and was told I need to wait another week and it would be sorted.

Since April until which is the 19th August it is still not resolved andevery month since then they still debiting my account for the full amount including the phone. Who ever is thinking of off wanting to renew or take out a contract with Mondo MTN online and wanting to cancel it, please think twice as you will be very disappointed by doing business with them. I have the details of some of the customer care staff and one of the managers I spoke to.