TW
Terence W
1 reviews | Active since Apr 2014
03 Aug 2015, 11:04
Cancelation of contract
Celphone number - ***<br> I went to the local MTN store in Lichtenburg to cancel my data contract. I was advised to send them an e-mail to the effect and they will forward it to the relevant dept. I sent the e-mail on 18/05/2015, and I received a read receipt from the store on the same day. In June when I received my bill, I noticed that the account is still active. I went the store again, whereafter I was promised that the instruction will be sent MTN head office with a cc to me. This has still not happened. I am still being billed. I expect MTN to cancel my contract, and refund me for the amount that was not supposed to be deducted from my bank account.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 13:32Hello Terence van Wyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if your request was sent on the 18/05/2015 the contract would be terminated on the 17/06/2015 (30 days notice). We will reverse the invoice billed in July and request a refund to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if your request was sent on the 18/05/2015 the contract would be terminated on the 17/06/2015 (30 days notice). We will reverse the invoice billed in July and request a refund to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 Aug 2015, 13:32
Official
Hello Terence van Wyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if your request was sent on the 18/05/2015 the contract would be terminated on the 17/06/2015 (30 days notice). We will reverse the invoice billed in July and request a refund to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if your request was sent on the 18/05/2015 the contract would be terminated on the 17/06/2015 (30 days notice). We will reverse the invoice billed in July and request a refund to your bank account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***