JL
Johannes L
1 reviews | Active since Oct 2012
30 Jun 2015, 14:43
Cancelation of Contract
I have been trying to cancel my MTN contract as from July 2014. I have phoned the 808 number from my mobile phone explaining to them that I want to cancel my contract. They informed me this would be done, I went to my bank to cancel the Dt order but MTN changed the date and the funds were deducted from my account. I have not used this phone for more than a year. I went to the MTN branch at Waterstone mall in Somerset west to cancel the contract. The consultant informed me that I must supply them with a copy of my ID and a letter to confirm the cancellation. This I did, but up to date nothing has happened and I am still paying for a phone that I am not using.
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MTN South Africa's replyOfficial
08 Jul 2015, 11:29Hello johnwplombard,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you with no response on the above number. Kindly note that with the information given above I am unable to retrieve the account you would like to cancel. Kindly supply us with the account number or the cellphone number you would like to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you with no response on the above number. Kindly note that with the information given above I am unable to retrieve the account you would like to cancel. Kindly supply us with the account number or the cellphone number you would like to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply08 Jul 2015, 11:29
Official
Hello johnwplombard,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you with no response on the above number. Kindly note that with the information given above I am unable to retrieve the account you would like to cancel. Kindly supply us with the account number or the cellphone number you would like to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have tried calling you with no response on the above number. Kindly note that with the information given above I am unable to retrieve the account you would like to cancel. Kindly supply us with the account number or the cellphone number you would like to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***