1 reviews | Active since Jul 2014
Cancelation of Cellpone contract
Hi MTN,<br> <br> I have been trying to cancel my MTN contract's and migrating to Pay-as-you-Go since October, 2 of my 3 contracts ended the 3rd November and another 10th November, reason for canceling is my company is cutting cost and currently I cannot afford the contracts, I read that I needed to contact MTN within 30 days of the expiry date to cancel my contracts. I did exactly that in October, ***, I was then told to call back again the 3rd November which I did, ***.. again I phoned on the 30th November to request that all 3 contracts be cancelled and migrated to Pay-as-you-go as I still need to keep my numbers, i cannot afford to loose my numbers as this will cause business and even more financial loses. I really need this sorted as I cannot afford this anymore and is putting me in a difficult financial situation and currently I am being charged contract rate's equal to when a new phone is taken out, but I have not upgrade and also not planning to upgrade. But so far MTN have ignored all my request's to do such, I've been paying all my contracts for 2 years with no problem, but now that I require MTN service's I'm just shrugged off. <br> <br> Regards
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that both numbers have now been migrated over to prepaid and we've logged a request with our Billing Department to credit your account for the additional invoices generated in November 2015.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that both numbers have now been migrated over to prepaid and we've logged a request with our Billing Department to credit your account for the additional invoices generated in November 2015.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
