1 reviews | Active since Apr 2017
cancelation departmebt is useless
<p>i want to cancel my broadband contract which expired 2015, i called mtn clain service and was transfered to the "cancelations department", i was on hold for 30 minutes without any one picking up the phone. i need to cancel the contract because i dont need it any more and i am not willing to pay over R800.00 for something i dont need</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0