RL
Rose L
1 reviews | Active since Dec 2015
22 Dec 2015, 12:49
CANCELATION
I HAVE BEEN TRYING TO GET MY CONTRACT CANCELLED FOR THE PAST 6 MOTHNS,AND NOTHING HAS BEEN DONE,I HAVE SPOKEN TO MORE DONE 5 CONSULTANTS WITH NO ASSISSTANCE,EVERYTIME I CALL THEM THEY PROMISE THEY PROMISE THAT THEY WILL SEND THE EMAIL TO DEPARTMENT WHERE THEY NEED CANCELLED MY CONTRACT AND NOTHING DONE, AND THEY KEEP DEBITING ME.<br> THE OTHER CONSALTANT GAVE ME A REFERENCE NO. WHEN I CALL THE AGAIN THEY COULD NOT HELP ME I HAVE TO EXPLAIN MYSELF ALL OVER AGAIN,<br> <br> YESTERDAY CALL THEM THEY ON HOLD FOR ALMOST 10 MINUTE AND DROP THE PHONE ON MY EAR<br> <br> MTN YOU MAKE ME SICK <br> <br> I DONT OW MTN ANYTHING,AND WHAT MAKE ME MORE MAD THEY DISCONNECTED MY PHONE CAUSE THEY KEEP ON DEBITING MY ACCOUNT DIFFERENT AMOUNT,FOR WHAT I DONT KNOW.<br> <br> IM GATVOL WITH MTN THEY MAKE ME SICK,WITH THEIR CONSALTANT THEY ARE FULL OF LIES.<br> <br> MTN CANCELLED MY CONTRACT IMMEDIATLY YESES<br>
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MTN South Africa's replyOfficial
22 Dec 2015, 18:59Hello LerutlaA,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have cancelled the contract and converted the number to pre-paid. Please allow +-2-24 hours for the number to reflect as prepaid. Please do not load any data or airtime on the sim card until you have received the sms.
Credit will be passed for the October, November and December month, the account is in credit now with R15.00. You have been informed that all data and airtime left on the sim card will be lost once the migration to pre-paid is done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have cancelled the contract and converted the number to pre-paid. Please allow +-2-24 hours for the number to reflect as prepaid. Please do not load any data or airtime on the sim card until you have received the sms.
Credit will be passed for the October, November and December month, the account is in credit now with R15.00. You have been informed that all data and airtime left on the sim card will be lost once the migration to pre-paid is done.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Dec 2015, 18:59
Official
Hello LerutlaA,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have cancelled the contract and converted the number to pre-paid. Please allow +-2-24 hours for the number to reflect as prepaid. Please do not load any data or airtime on the sim card until you have received the sms.
Credit will be passed for the October, November and December month, the account is in credit now with R15.00. You have been informed that all data and airtime left on the sim card will be lost once the migration to pre-paid is done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
We have cancelled the contract and converted the number to pre-paid. Please allow +-2-24 hours for the number to reflect as prepaid. Please do not load any data or airtime on the sim card until you have received the sms.
Credit will be passed for the October, November and December month, the account is in credit now with R15.00. You have been informed that all data and airtime left on the sim card will be lost once the migration to pre-paid is done.
Kind Regards,
Alice van der Merwe
***
Best regards,