Cancel voice mail
<p>5 support calls later, a host of codes to try and many system changes on MTN's side, and they still can't cancel my voice mail.</p> <p>Worst service provider ever? Nope, because at this moment, as far as Im concered, they aren't providing a service. So lets leave it at "worst".</p> <p>I expect a response on Hellopeter with some more advise, perhaps some tips on what I need to do, and all probably a repeat of what I have already been told to do.</p> <p>So MTN, if you are listening, check these references on your side</p> <p> ********** 14</p> <p> ********** 99</p> <p> ********** 82</p> <p>Otherwise, leave a voice message for me on my number, because Im pretty sure you havent figured out how to cancel it!!</p> <p> </p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
27 Jun 2017, 19:51Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have deactivated the voice mail as per your request :
Remove VoiceMail
0: Mailbox successfully removed
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply27 Jun 2017, 19:51
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have deactivated the voice mail as per your request :
Remove VoiceMail
0: Mailbox successfully removed
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
's updateReviewer Update
29 Jun 2017, 20:18Finally sorted. But why the quick action only after I had to resort to HelloPeter? Theinter net is awash with similar complaints about MTN voicemail, going back as early as 2011!! More than enough time for your first level support to have been properly trained to resolve these types of queries.
Not impressed!!
's update29 Jun 2017, 20:18
Reviewer Update
Finally sorted. But why the quick action only after I had to resort to HelloPeter? Theinter net is awash with similar complaints about MTN voicemail, going back as early as 2011!! More than enough time for your first level support to have been properly trained to resolve these types of queries.
Not impressed!!