CANCEL THIS CONTRACT! DO IT NOW!

On Friday, the 08/01/2021, your Cresta Branch sent a request to RETENTIONS for them to reverse my recent upgrade so that I could migrate my package. Reference number *** was provided by the Cresta branch. Today, I called 135 and asked to be put through to your "Retentions department". After holding for about 50 minutes, I eventually ended the call. Who TF can hold for 50 minutes? Is that a reasonable expectation? Anyway, since you're too busy to take my call and obviously too busy to reverse the latest changes when renewing my contract, perhaps you could CANCEL it. CANCEL MY CONTRACT, please. CANCEL IT IMMEDIATELY!!!! Let me know how much I need to pay (if anything) to get this number ***) converted to pre-paid so that I can port AWAY from MTN. As far away as possible. Hopefully this is clear.