1 reviews | Active since Aug 2016
cancel the contract
<p>I wrote to hellopeter on the 1st August about my husband's contract with mtn that was over billed,Siphumezo#REQ ********** responded privately but didn't sort out this mess, surprised that no one contacted us or even do some follow ups,this has affected our new home loan and its now cancelled due to your incompetence,please cancel this contract,</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit for R10 784.71 has been placed on the account, payment for R463.00 received and reflect.
The account balance is now R -0.68.
The account has been removed from the legal status and the confirmation letter has been sent to you via customer care email function as per reference ***.
The sim card has been activated, please note that the usage limit is set up for R3127.19 the account holder need to set up the usage limit to R0.00 to prevent the account to be billed for more data usage if the client do not set this up and the account is billed for extra data charges after the free allocated data 500MB is used up the client will be liable for the charges. The sim card need to be removed and placed in a handset device to set the usage limit to R0.00 the client can use the following short code *141*1*7852#.
We have pick up that the 500MB has not been allocated to the sim card for June and July month. The MB for the 2 months will be allocated to the sim card during day time.
The contract expire date is due 2017-04-28.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit for R10 784.71 has been placed on the account, payment for R463.00 received and reflect.
The account balance is now R -0.68.
The account has been removed from the legal status and the confirmation letter has been sent to you via customer care email function as per reference ***.
The sim card has been activated, please note that the usage limit is set up for R3127.19 the account holder need to set up the usage limit to R0.00 to prevent the account to be billed for more data usage if the client do not set this up and the account is billed for extra data charges after the free allocated data 500MB is used up the client will be liable for the charges. The sim card need to be removed and placed in a handset device to set the usage limit to R0.00 the client can use the following short code *141*1*7852#.
We have pick up that the 500MB has not been allocated to the sim card for June and July month. The MB for the 2 months will be allocated to the sim card during day time.
The contract expire date is due 2017-04-28.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,