wP
williem P
1 reviews | Active since Aug 2014
04 Jan 2016, 11:29
Cancel of contract
I try to cancel my contract but no one at mtn can assist me They tell me I must phone a other number and send letters what I have done and their call centre have really bad attitude.It looks like mtn is playing dealing tactics not to loose money
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Replies (1)
MTN South Africa's replyOfficial
05 Jan 2016, 10:40Hello wpshaun,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract for cell *** has been cancelled and the number converted already to prepaid. This number has expired 2016-01-02 and the last invoice generated for this line was for December 2015. Note that prepaid migration can only be done a day after the contract expired.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract for cell *** has been cancelled and the number converted already to prepaid. This number has expired 2016-01-02 and the last invoice generated for this line was for December 2015. Note that prepaid migration can only be done a day after the contract expired.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Jan 2016, 10:40
Official
Hello wpshaun,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract for cell *** has been cancelled and the number converted already to prepaid. This number has expired 2016-01-02 and the last invoice generated for this line was for December 2015. Note that prepaid migration can only be done a day after the contract expired.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract for cell *** has been cancelled and the number converted already to prepaid. This number has expired 2016-01-02 and the last invoice generated for this line was for December 2015. Note that prepaid migration can only be done a day after the contract expired.
Kind Regards,
Alice van der Merwe
***