PR
PRADHIKA R
1 reviews | Active since Mar 2009
05 Nov 2015, 12:11
CANCEL MY CONTRACT - STOP *****ING!
This is a follow up to my previous complaint. Mike responded on 23 September 2015 at 16:07 about how they pride themselves with customer service and they will contact me directly with feedback and an action plan.<br> <br> Well Mike, you would not know customer service even if it bit you in the behind, REALLY!!!!!! Up till date no one has contacted me and MTN continues to ***** from me. SO PATHETIC! and your goal is to be better than VODACOM, that WILL NEVER HAPPEN. tired of waiting for you guys that don't give a damn. This case is now sitting with the ombudsman!<br> <br> Customer service! What a sorry excuse Mike!!!
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello pradhs,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the notes that you have returned the handset, see the notes from the store:
\however did not bring all the contents with her.No charger and the invoice which is a proof of delivery is missing and we are unable to see / prove that the device was delivered on the actual date and that the handset still qualify as an OBF\" Client will look for invoice or call MTN Direct to get proof of delivery and bring everything back tomorrow.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the notes that you have returned the handset, see the notes from the store:
\however did not bring all the contents with her.No charger and the invoice which is a proof of delivery is missing and we are unable to see / prove that the device was delivered on the actual date and that the handset still qualify as an OBF\" Client will look for invoice or call MTN Direct to get proof of delivery and bring everything back tomorrow.
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello pradhs,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the notes that you have returned the handset, see the notes from the store:
\however did not bring all the contents with her.No charger and the invoice which is a proof of delivery is missing and we are unable to see / prove that the device was delivered on the actual date and that the handset still qualify as an OBF\" Client will look for invoice or call MTN Direct to get proof of delivery and bring everything back tomorrow.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up on the notes that you have returned the handset, see the notes from the store:
\however did not bring all the contents with her.No charger and the invoice which is a proof of delivery is missing and we are unable to see / prove that the device was delivered on the actual date and that the handset still qualify as an OBF\" Client will look for invoice or call MTN Direct to get proof of delivery and bring everything back tomorrow.
Best regards,