LG
Lesego G
1 reviews | Active since Nov 2014
08 Jul 2015, 14:33
Cancel my contract PLEASE!!!
Good day,<br> <br> I have been trying to call the call centre and emailing the custmer serivce to notify them to cancel my contract which ends, end of july but i am not getting any reply from MTN and i dnt wann be billed for August for a contract i dnt need, been trying to put this notification since end of june.<br> <br> PLEASE HELP!!!
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Replies (1)
MTN South Africa's replyOfficial
08 Jul 2015, 14:54Hello ms les,
In order for us to resolve your issue we will have to refer you to the Cancellation / Retention department who will review your current Subscriber agreement with MTN and advise on the necessary steps.
We would advise that you check your agreement carefully as there are some limitations to cancelling any contracts.
The common practice for cancellation would firstly be that the subscriber notifies MTN in writing with a 30 day (1 x calendar months) 's due notice.
You might however still incur certain costs even though you have mentioned that your contract will be expiring end July - these may include eg:
* + 1 month subscription (This is the calculation charge used in Eppix)
* Usage fees (calls/data) on the current invoice.
One of our consultants will be in contact with you soon and I sincerely hope we can resolve your issues.
Kind regards
Larissa Meacher
CIP (Complaints Management team)
In order for us to resolve your issue we will have to refer you to the Cancellation / Retention department who will review your current Subscriber agreement with MTN and advise on the necessary steps.
We would advise that you check your agreement carefully as there are some limitations to cancelling any contracts.
The common practice for cancellation would firstly be that the subscriber notifies MTN in writing with a 30 day (1 x calendar months) 's due notice.
You might however still incur certain costs even though you have mentioned that your contract will be expiring end July - these may include eg:
* + 1 month subscription (This is the calculation charge used in Eppix)
* Usage fees (calls/data) on the current invoice.
One of our consultants will be in contact with you soon and I sincerely hope we can resolve your issues.
Kind regards
Larissa Meacher
CIP (Complaints Management team)
MTN South Africa's reply08 Jul 2015, 14:54
Official
Hello ms les,
In order for us to resolve your issue we will have to refer you to the Cancellation / Retention department who will review your current Subscriber agreement with MTN and advise on the necessary steps.
We would advise that you check your agreement carefully as there are some limitations to cancelling any contracts.
The common practice for cancellation would firstly be that the subscriber notifies MTN in writing with a 30 day (1 x calendar months) 's due notice.
You might however still incur certain costs even though you have mentioned that your contract will be expiring end July - these may include eg:
* + 1 month subscription (This is the calculation charge used in Eppix)
* Usage fees (calls/data) on the current invoice.
One of our consultants will be in contact with you soon and I sincerely hope we can resolve your issues.
Kind regards
Larissa Meacher
CIP (Complaints Management team)
In order for us to resolve your issue we will have to refer you to the Cancellation / Retention department who will review your current Subscriber agreement with MTN and advise on the necessary steps.
We would advise that you check your agreement carefully as there are some limitations to cancelling any contracts.
The common practice for cancellation would firstly be that the subscriber notifies MTN in writing with a 30 day (1 x calendar months) 's due notice.
You might however still incur certain costs even though you have mentioned that your contract will be expiring end July - these may include eg:
* + 1 month subscription (This is the calculation charge used in Eppix)
* Usage fees (calls/data) on the current invoice.
One of our consultants will be in contact with you soon and I sincerely hope we can resolve your issues.
Kind regards
Larissa Meacher
CIP (Complaints Management team)