CANCEL MY CONTRACT IMMEDIATELY

Item: MTN South Africa
Rating: 2
Author: Mario J

I tried calling the MTN call centre on several occations in order to cancel my contract and convert to prepaid as my 24 months has finished, but they never pick up. So i send an email to Customer Care ( ***) and Luciano du Plessis advised me that my request was send to the Cancellations Dep. It has not been cancelled. They still top up my account with data and airtime, and debit went off 26.05.2015. I am now forced to reverse this debit. MTN cancel my contract with immediate effect!!!!

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Replies (1)

MTN South Africa's replyOfficial

01 Jun 2015, 09:55

Hello mariojones,

Thank you for your post.

Please accept our apologies for any inconvenience caused.

Please be advised that your contract cell phone number *** has been cancelled and migrated to prepaid as per your request.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Regards
Zelephi
REQ:***

MTN South Africa's reply01 Jun 2015, 09:55

Official