CP
Carel P
1 reviews | Active since Mar 2015
01 Nov 2015, 16:55
CANCEL MY CONTRACT!!!!!
I cancelled my contract with all the notice periods ( damn does make this difficult as possible ) and ported my number to Vodacom at the end of Aug 2015.<br> <br> How can MTN still on their system have my contract as active ?<br> <br> How can MTN send me a monthly account and take the money from my account !!!!<br> <br> To ask for assistance from the Help Desk and a non functional Retention Department solved nothing the past 2 weeks<br> <br> Is MTN just so not interested in their clients...<br> <br> I WANT MY MONEY BACK!!!!!!
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Nov 2015, 09:10Hello ThisisEnough,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 09:10
Official
Hello ThisisEnough,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Best regards,
