CANCEL MY CONTRACT

I am so appalled at the service I have received. I have being trying to cancel my contract since August .It is like extracting blood from a stone when dealing with MTN<br> <br> I have called call centre in august and advised that I wanted to cancel my contract and move to prepaid. I was advised request sent to cancellations dept<br> <br> I then called again in beginning of Sept and was told contract cancelled and last debit order end of September I called beginning of October and I was told that no cancellation done<br> <br> I spoke to Nelly who I don't understand why works there since she clearly not interested in working or helping customerThen I asked to speak to manager. The team leader Yoloo Mogale was rude and took no ownership of resolving my query but kept giving excuses how she doesn't have email or cant call retentions and resolve query. I don't blame staff for being so pathetic when they are led by people like her. I want both my contracts cancelled immediately as transferred to Prepaid as I have being begging your company to do for last 3 months.Team leader then asked me to send an email and advise that notice has been served and that no debit order must go off - CANCEL ASAP