Cancel my contract!
Mtn consultant tells me that am owing so they can't cancel my contract. Where's I paid and never skipped any of my payments.....their robots consultants refused when I asked to speak to the supervisor and told me that their superior do not work after 5pm? how does a call center operate with managers??? Just cancel my contract and you can have your numbers back as I don't need them and your service.your consultants do not love their jobs or you don't train them enough on customer service..shame on you!!!!
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MTN South Africa's replyOfficial
21 Feb 2018, 16:05Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 Feb 2018, 16:05
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
21 Feb 2018, 17:10I would like an apology from your rude consultants for bad attitude and empty promises.
's update21 Feb 2018, 17:10
Reviewer Update
I would like an apology from your rude consultants for bad attitude and empty promises.