IW
Ian W
1 reviews | Active since Oct 2010
29 Apr 2015, 09:48
Cancel my contract
Good day,<br> <br> i was asked to phone back on the 28th of April to cancel my contract with MTN. It seems impossible to get hold of any consultant to help me cancel my contract. Phoned 7 times (mostly gets cutt off or waiting 19m44s online). Can someone please assist?<br> <br> Do not understand how MTN can keep customers happy if they can't even answer their phones.<br> <br> AJ van Wyk
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Replies (1)
MTN South Africa's replyOfficial
12 May 2015, 13:32Hello Ianvwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please contact me or send me an email on the 28 May to request your number to be migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please contact me or send me an email on the 28 May to request your number to be migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 May 2015, 13:32
Official
Hello Ianvwyk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please contact me or send me an email on the 28 May to request your number to be migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, please contact me or send me an email on the 28 May to request your number to be migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***