1 reviews | Active since Oct 2014
Cancel my account now threatening me!
I have on several occasion tried to sort out this mess.<br> Both me and my husband are having the same issues with MTN where our contracts were cancelled and months later they are still billing us and I have now received an email that MTN has passed me over to their legal team!<br> They originally phoned me and they cancelled my contract, yet for several months after that they were still *****ING my money.<br> I logged a call on Hellopeter (10/19/2015 8:01am) and received an email from Sanele Nhlapho on 19/10/2015 8:33am. I emailed Sanele again on 26/10/2015 @ 9:33am and that is where it stopped I have not heard from anyone since except for receiving bills.<br> MTN - If you are affecting my credit rating in any way with this mess THAT YOU ARE RESPONSIBLE FOR - I will with now doubt take this further!!!<br> YOU BETTER SORT THIS OUT!!!!!!<br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***