Cancel MTN and Never Deal with Mondo... Ever

I only give one star because the operators have at least been polite and "helpful"ish I would give negative, if possible.

I app**** for an MTN upgrade on 24 Nov 2021... Eventually, on 8 December 2021, after sorting out docs etc. I received a contract approval email, with a .pdf copy of my contract... "You've successfully app**** for your contract! We'll be in touch with the delivery details soon." I called a few days later to find out about delivery as I was about to go on end of year leave.

By January I had heard nothing from MTN or Mondo, I contacted them asking what is going on. I was informed there was a delay with stock due, I said I would wait as the upgrade deal was a good deal.

Last week Thursday I called to find out what was happening, MTN informed me that it seems that my contract was cancelled.

How could my contract just be cancelled without my knowledge?

While I was on the line, the MTN operator tried to contact Mondo, unsuccessfully, so they informed me they would get back to me later on the same day... Did not call back

On Monday, 7 March 2022, I called MTN. The operator said that she was unable to assist and said that I would have to call Mondo. I called Mondo, the operator at Mondo said that my approved contract had been cancelled due to shortage of parts. I asked how they cancel my approved contract without informing me? She stated that they sent me an email, I received no such email. I asked when this email was sent, she said that it was sent on Saturday 5 March 2022 after MTN escalated my query... That is 3 months after receiving my contract approval!!! Also, I still have not received this cancellation notification!

I tried communicating with MTN on their Facebook messenger service, the operator on this platform was very helpful at trying to escalate my query, I received a query number. Not one MTN operator that I spoke to today were interested in finding out my query number. I have had to explain my situation to countless operators

I called MTN today and MTN says that I will just have to reapply for a new contract. I told them what the original upgrade, approved contract, details were. MTN are not prepared to match that original contract that was approved in December, but cancelled without my knowledge.

They have wasted hours of my time on the phone, they have caused unnecessary stress, and they expect me to fork out more money for a lesser deal.

As a loyal customer for the last 20+ years, I am shocked that they will not even try!