1 reviews | Active since Oct 2011
Cancel Insurance and they still charge me!
<p>On the 14th of October I phoned your insurance department (not on the 808 number, normal 083 number...) after so many attempts of holding on for more than 40 minutes and wasting my airtime I could not get hold of this useless department. I then decided to mail my cancellation with immediate effect and I got a reply (ref ********** 1) that my cancellation is being processed. I thought great stuff, well apparently not as I now got charged for another month's premium for a phone I am no longer using. The main reason for cancelling is that your department is utterly useless. No answering and automated responses on emails. I would not recommend you at all! Refund me ASAP!</p>
problem solved
problem solved
Dear Alice,
Sorry for posting on this thread once again but it seems it is the only way to get a solution as the Insurance department is not answering at all.
If possible I would add a screenshot as to the message I received via sms from MTN.
It follows- "Y'ello, your INSURANCE 15000 has been activated. For queries contact ********** 084. Kind Regards MTNSA"
Firstly, I thought I no longer have insurance from MTN. Why am I getting messages that I do? I don't want any, like in nothing from MTN's insurance. Why am I once again on the system?
Please remove me completely, I am furious as to why this is happening.
Dear Alice,
Sorry for posting on this thread once again but it seems it is the only way to get a solution as the Insurance department is not answering at all.
If possible I would add a screenshot as to the message I received via sms from MTN.
It follows- "Y'ello, your INSURANCE 15000 has been activated. For queries contact ********** 084. Kind Regards MTNSA"
Firstly, I thought I no longer have insurance from MTN. Why am I getting messages that I do? I don't want any, like in nothing from MTN's insurance. Why am I once again on the system?
Please remove me completely, I am furious as to why this is happening.