cancel, i've had it...

Hi There,<br> <br> I sent an email on the 22nd of June to MTN complaining of the incorrect upgrade that was done. To this date I have not received a response and further they have not delivered my phone however I have already been billed for the first month. I've called them MTN Direct and their partner almost everyday and keep receiving promises of when the delivery will happen and being passed from pillar to post.<br> <br> I've also communicated with MTN on social media and have gotten the standard reply that someone will call but nothing further is done. I'd like you to assist me in getting this contract cancelled and getting my money back as I haven't received any goods and have gone out of my way to complain and also have been patient with them. However they have failed to deliver what I have paid for!<br> <br> Please assist.