KM
Kgosi M

1 reviews | Active since Feb 2016

19 Feb 2016, 14:47

cancel contracts & refund for wrong debits

I had contracts for *** &amp; *** which I cancelled on 15/11/2015 &amp; 15/12/2015, respectively after I was advised by a consultant to first used the airtime which I would forfeit on the latter cell phone number. The 073 number was, on my instruction, already suspended before I cancelled the contract and therefore it did not any balance owed by me and it was confirmed so before termination. <br> My account was debited on 15/01/15 &amp; 15/02/16 for R 850.70 and R 815,75, respectively. I called on 28/01/16, 10/02/16, 15/02/16 and 16/02/16 (ref ***, ***, *** & *** respectively) to complain about it and spoke to numerous consultants who promised to attend to the matter, but nothing came out of it even though I had indicated that my other debit orders would bounce as a result of insufficient funds.<br> Can you please help me recoup my money speedily in order to service my other financial commitments and stop mtn from further debiting my account<br> Andrew, ***/***, email: ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2016, 12:58
Official
Hello kgosimo***eng,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Both contracts has been cancelled and converted to prepaid. The request has been sent to the billing department to finalized the credit for both lines.

Kind Regards,

Alice van der Merwe

***

Best regards,