1 reviews | Active since Sept 2017
CANCEL CONTRACT - NO ANSWER FROM CALL CENTRE
I’ve been trying to cancel my contract with MTN for the past 4 days. They keep me on hold for ages until I give up. The maximum I managed to wait was 1 hour. I went to 2 stores and they said it has to be done over the 808 number and the no-answer issue must be due to a “high volume of calls”. Oh MTN, you’ve been almost perfect for the past 2 years, and now you let me down. Not cool !
Dear Mateus,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note your contract comes to end on the 2017-10-14 and I have submitted your cancellation request. Your future deactivation date for your number has been set to 2017-10-14.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Mateus,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please note your contract comes to end on the 2017-10-14 and I have submitted your cancellation request. Your future deactivation date for your number has been set to 2017-10-14.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,