DT
Desiree T
1 reviews | Active since Feb 2015
08 Jul 2015, 18:08
CANCEL CONTRACT and SIM SWAP
My contract it is coming to an end next month and I will like to cancel it but I can't due to the fact I can't get through to the 808 number and can't even do a SIM swap I temporarily suspended my number because my phone was ****** now that I can't get through I can't retrieve my number .I even tried the 44770 SIM swap for contracts but doesn't allow got a pin 5108
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MTN South Africa's replyOfficial
27 Jul 2015, 15:41Hello Masani ,
Thank you for taking my call earlier and I do apologize for the delayed response.
As per our conversation, you will need to make contact with us on the 23rd of August 2015. We will then be able to migrate your number over to prepaid. You can send us an e-mail to *** and we will migrate your number over to prepaid.
As discussed the matter with the SIM swop, it needs to be done in store as you need to provide your ID book for verification.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier and I do apologize for the delayed response.
As per our conversation, you will need to make contact with us on the 23rd of August 2015. We will then be able to migrate your number over to prepaid. You can send us an e-mail to *** and we will migrate your number over to prepaid.
As discussed the matter with the SIM swop, it needs to be done in store as you need to provide your ID book for verification.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 Jul 2015, 15:41
Official
Hello Masani ,
Thank you for taking my call earlier and I do apologize for the delayed response.
As per our conversation, you will need to make contact with us on the 23rd of August 2015. We will then be able to migrate your number over to prepaid. You can send us an e-mail to *** and we will migrate your number over to prepaid.
As discussed the matter with the SIM swop, it needs to be done in store as you need to provide your ID book for verification.
Regards
Tim
MTN Complaints Management Team: REQ:***
Thank you for taking my call earlier and I do apologize for the delayed response.
As per our conversation, you will need to make contact with us on the 23rd of August 2015. We will then be able to migrate your number over to prepaid. You can send us an e-mail to *** and we will migrate your number over to prepaid.
As discussed the matter with the SIM swop, it needs to be done in store as you need to provide your ID book for verification.
Regards
Tim
MTN Complaints Management Team: REQ:***