CP
CHARLENE P
1 reviews | Active since Jul 2011
10 Sept 2015, 16:40
CANCEL CONTRACT
I Phone MTN twice today. 1st time the lady I spoke to did not get back to me, second time I'm phoning im asking the same question again when do I need to notify that I want to cancel my contract BUT WANT TO KEEP MY NUMBER, they telling me if I want to keep my number I need to phone the 17th of November and still need to pay for the services, I DON'T want the services I just want to keep my number but NO body can give me an answer what must I do they only saying that I will still pay for the service... how can you still pay for the services if you sign a CONTRACT for only 2 years. I JUST WANT TO KEEP MY NUMBER AFTER my contract expired that's all.
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MTN South Africa's replyOfficial
11 Sept 2015, 13:08Hello njdt,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract expire date is due 2015-11-16. Pre-paid migration can only be done a day after the contract expires. You need to call in again on the 17-11-2015 to request to convert the number to prepaid function.
Please make sure that all the data, airtime and SMS has been used up, once the pre-paid migration is done all will be lost on the SIM card.
Contract payment is due until November 2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract expire date is due 2015-11-16. Pre-paid migration can only be done a day after the contract expires. You need to call in again on the 17-11-2015 to request to convert the number to prepaid function.
Please make sure that all the data, airtime and SMS has been used up, once the pre-paid migration is done all will be lost on the SIM card.
Contract payment is due until November 2015.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply11 Sept 2015, 13:08
Official
Hello njdt,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract expire date is due 2015-11-16. Pre-paid migration can only be done a day after the contract expires. You need to call in again on the 17-11-2015 to request to convert the number to prepaid function.
Please make sure that all the data, airtime and SMS has been used up, once the pre-paid migration is done all will be lost on the SIM card.
Contract payment is due until November 2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract expire date is due 2015-11-16. Pre-paid migration can only be done a day after the contract expires. You need to call in again on the 17-11-2015 to request to convert the number to prepaid function.
Please make sure that all the data, airtime and SMS has been used up, once the pre-paid migration is done all will be lost on the SIM card.
Contract payment is due until November 2015.
Kind Regards,
Alice van der Merwe
***
Best regards,