Cancel Contract

<p>On 3 Dec 2016 I visited an MTN store at Westgate Mall and requested for my contract to be cancelled as I am bot interested in moving forward with MTN as my service provider due to their incompetency and pathetic service. I completed a form and was advised that one of their agents would phone me to confirm and finalise that the contract is cancelled – guess what? – that was never done. In Jan 2017 somebody from MTN called me to ask if I had received airtime. I asked this person why the are asking me this because I asked for my contract to be cancelled a month ago. Instead of answering me, they hung up the phone – which doesn’t surprise me, as the level of incompetency has become norm with MTN. On 20 Feb 2017 I received a call from Petrus Makhathini asking me to take up a new phone with MTN & I informed him and his manager Sengeleto that I was not interested and I wanted nothing to do with MTN and That I wanted the damn contract cancelled - ofcoz they could not assist and claimed to be escalating the matter. It's past COB and 3 days later I have not heard from anyone. I sent an email ********** on 20 Feb 2017 and I still have not received feedback 3 days later. What a shocking SLA!!! I want this contract cancelled – on both phones I took with you – like I requested in Dec 2016 already. Clearly MTN is clawing its way to continue debiting me. I want nothing to do with MTN & I cannot wait to port my number. MTN must not even think of debiting my account!!!</p>