DN
Dean N
1 reviews | Active since Jun 2012
14 Apr 2015, 10:51
Cancel contract
Hi there,<br> I send 2 email cancelling a contract, 1st in November 2014 and now in Jan 2015, the contract is still active and you are in breach of contract as I have cancelled the contract in writing.
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MTN South Africa's replyOfficial
28 Apr 2015, 14:27Hello Dean@elon,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there were technical problems in our call centre regarding call holding times, however that has since been resolved. Kindly note that you can also contact us via Webchat by following the link www.mtn.co.za/support/Pages/Ask_a_question.aspx.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there were technical problems in our call centre regarding call holding times, however that has since been resolved. Kindly note that you can also contact us via Webchat by following the link www.mtn.co.za/support/Pages/Ask_a_question.aspx.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Apr 2015, 14:27
Official
Hello Dean@elon,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there were technical problems in our call centre regarding call holding times, however that has since been resolved. Kindly note that you can also contact us via Webchat by following the link www.mtn.co.za/support/Pages/Ask_a_question.aspx.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per conversation, there were technical problems in our call centre regarding call holding times, however that has since been resolved. Kindly note that you can also contact us via Webchat by following the link www.mtn.co.za/support/Pages/Ask_a_question.aspx.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,