CL
Charlotte L
1 reviews | Active since Mar 2009
07 Jul 2015, 09:40
Cancel Account
I cannot get through to anyone at MTN, self help does not help me cancel or change debit order details, email gets ignored so as far as I am concerned you can cancel my MTN account as the 24 month contract is over already 6 months ago. I will also refuse to pay for the device that was charged for 24 months in the contract and is now still being charged for after 24 months, please deduct the amount plus vat from my account. i will also not pay for suspension of line as it is no longer a 24 month contract but a month to month contract and if there is no service I will not pay for the service. Cancel my account immediately please.
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 09:29Hello phlokky,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service. It is not our intention to displease you.
Kindly be advised that your account has an outstanding balance of R 1,019.98 that needs to be paid before your lines can be reactivated or cancelled.
As per our systems there has been usage on your line therefore we cannot refund your subscription fees. Once the account has been settled we will gladly cancel the contract for you.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service. It is not our intention to displease you.
Kindly be advised that your account has an outstanding balance of R 1,019.98 that needs to be paid before your lines can be reactivated or cancelled.
As per our systems there has been usage on your line therefore we cannot refund your subscription fees. Once the account has been settled we will gladly cancel the contract for you.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 09:29
Official
Hello phlokky,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service. It is not our intention to displease you.
Kindly be advised that your account has an outstanding balance of R 1,019.98 that needs to be paid before your lines can be reactivated or cancelled.
As per our systems there has been usage on your line therefore we cannot refund your subscription fees. Once the account has been settled we will gladly cancel the contract for you.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service. It is not our intention to displease you.
Kindly be advised that your account has an outstanding balance of R 1,019.98 that needs to be paid before your lines can be reactivated or cancelled.
As per our systems there has been usage on your line therefore we cannot refund your subscription fees. Once the account has been settled we will gladly cancel the contract for you.
Once again please accept our apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Best regards,