1 reviews | Active since Feb 2015
Cancceled Contract on a few occasions, yet contract is still active
I cancelled my contract a few months ago, seeing that it takes a while if you don't updrade. Yet after a few phone calls, this contract is still active and the still charge me. I keep phoning, but they never answer at cancellations. Now I am being told by another consultant to phone again. This is a JOKE!!! All I want is to cancel and not have an mtn contract.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team