UR
Unetha R
1 reviews | Active since Aug 2013
23 Apr 2015, 09:06
CAN YOU GET YOUR ACT TOGETHER
I found myself in arrears for the 3rd time with MTN because they are not debiting the correct amount as arranged with their accounts department. Can you get your act together and monitor the accounts with arrangements. I received a call from Lungi *** once again to advise that I am arrears. Please stop this debit order for the amount of R900.00 as I am not responsible for your mistakes. I find this as an unacceptable conduct from MTN's side. Please do what you were supposed to do.
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MTN South Africa's replyOfficial
06 May 2015, 18:49Hello UR36,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your subscription fees is R339.00 per month and that is the amount that you are being billed monthly. Since your billing date is the 13th of each month and your preferred debit order is for the 1st of each month, your account is only debited a month later. As per an arrangement that was made on your account the debit order has already been submitted to your bank.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your subscription fees is R339.00 per month and that is the amount that you are being billed monthly. Since your billing date is the 13th of each month and your preferred debit order is for the 1st of each month, your account is only debited a month later. As per an arrangement that was made on your account the debit order has already been submitted to your bank.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 May 2015, 18:49
Official
Hello UR36,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your subscription fees is R339.00 per month and that is the amount that you are being billed monthly. Since your billing date is the 13th of each month and your preferred debit order is for the 1st of each month, your account is only debited a month later. As per an arrangement that was made on your account the debit order has already been submitted to your bank.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your subscription fees is R339.00 per month and that is the amount that you are being billed monthly. Since your billing date is the 13th of each month and your preferred debit order is for the 1st of each month, your account is only debited a month later. As per an arrangement that was made on your account the debit order has already been submitted to your bank.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***